Return Policy

Returns & Refund Policy

At GB Mart, we take pride in the quality of our natural products. Because many of our items are perishable or sourced directly from the GB region, we maintain the following return guidelines to ensure safety and quality for all customers.

Return Window

You have 5 days after receiving your item to request a return. After this 5-day period, we unfortunately cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it (unworn or unused).

  • In its original, unopened packaging with all tags attached.

  • Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at orders@gbmart.pk.

  • Return Shipping: Customers are responsible for providing and paying for their own return shipping labels and arrangements.

  • Return Address: Items must be sent to: Ask on our Whatsapp

  • Note: Items sent back to us without first requesting a return will not be accepted.

Restocking Fee

Please note that all approved returns are subject to a 25% restocking fee. This amount will be automatically deducted from your final refund to cover processing and handling.

Damages and Issues

Please inspect your order upon reception. Contact us immediately at orders@gbmart.pk if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable Goods: Food items (such as nuts, kernels, or confections), flowers, or plants.

  • Custom Products: Special orders or personalized items.

  • Personal Care Goods: Beauty products or unsealed wellness items.

  • Final Sale Collection: Items from the sales are final sale and cannot be returned.

  • Hazardous Materials: Flammable liquids or gases.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and the refund (minus the restocking fee) is processed, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method (minus the 25% restocking fee) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@gbmart.pk.